Tier 2 Technical Support - evTOC
- Department:
- Technical Support
- Location:
- Burlington, ON, ON, Canada
The evTOC team at Evertz is seeking a motivated and self-driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast-paced environment, and is eager to take initiative in expanding their skills and knowledge.
We’re looking for someone who brings a positive attitude, strong interpersonal skills, and the ability to build lasting relationships—both with our customers and within our team. If you’re a proactive problem solver who values collaboration and continuous improvement, we’d love to hear from you.
What you’ll do:
As an evTOC expert, it will be your mission to elevate our customer experience by:
- Act as an expert level technical advisor or specialist on highly complex initiatives.
- Providing remote support for Evertz customers
- Solve problems by replicating user workflows and provide solutions
- Be the customer bridge to our product and development teams
Requirements:
To join our growing evTOC team you’ll need the following to make our team better:
- Excellent written and verbal communication skills
- Detail oriented with strong analytical and problem-solving skills.
- 2+ years of technical or customer support
- System level understanding
- Willing to work in an exciting, fast-paced industry with career growth potential
- Must love working with the most advanced broadcast solutions in our industry
- College diploma in computer, engineering, networking or similar fields
- International travel an option
- Broadcast knowledge an added bonus
Job Type: Full-time
What we Offer:
- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams
Location: Burlington, Ontario
Hours: Monday - Friday, 40 hours.
Vacancy: This is a new position.
Salary Range: $40,000. to $60,000 per year, based on experience.
About Evertz Microsystems (TSX: ET)
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.
Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.
Join a team where your work shapes the future of broadcast and new media industries.
Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.
Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.