Evertz strives at all times to provide its goods and
services in a way that respects the dignity and independence of people with
disabilities. We are also committed to giving people with disabilities the
same opportunity to access our goods and services and allowing them to benefit
from the same services, in the same place and in a similar way as other
customers.
Evertz is committed to excellence in serving all customers including people
with disabilities and we will carry out our functions and responsibilities in
the following areas:
Assistive devices
We are committed to serving people who need assistive devices to obtain, use
or benefit from our goods and services.
Communication
We will communicate with people with disabilities in ways that take into
account their disability.
Service animals
We are committed to welcoming people with disabilities who are accompanied by
a service animal on the parts of our premises that are open to the public and
other third parties.
Support persons
We are committed to welcoming people with disabilities who are accompanied by
a support person. Any person with a disability who is accompanied by a support
person will be allowed to enter Evertz' premises with his or her support
person. At no time will a person with a disability who is accompanied by a
support person be prevented from having access to his or her support person
while on our premises. Fees will not be charged for support persons for
admission to Evertz' premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities
or services usually used by people with disabilities Evertz will notify
customers promptly. This notice will include information about the reason for
the disruption, its anticipated length of time, and a description of
alternative facilities or services, if available.
Training
Evertz will provide training to employees, volunteers and others who deal with
the public or other organizations on behalf of the Company and all those who
are involved in the development and approval of customer service policies,
practices and procedures.
This training will be provided to employees on their first day during
orientation, and during refresher training.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Evertz' goods and services
Feedback process
The ultimate goal of Evertz is to meet and surpass customer expectations while
serving customers with disabilities. Comments on our services regarding how
well those expectations are being met are welcome and appreciated.
Customers who wish to provide feedback on the way Evertz provides goods and
services to people with disabilities can be done so via e-mail or verbally.
All feedback will be directed to the Customer Service Manager. Complaints
will be addressed according to our organization's regular complaint management
procedures.
Modifications to this or other policies
Any policy of Evertz that does not respect and promote the principles of
dignity, independence, integration and equal opportunity for people with
disabilities in accessing our good and services will be modified or removed.
Questions about this policy
This policy exists to achieve service excellence to customers with
disabilities. If anyone has questions about this policy kindly contact the
Human Resources Manager at Evertz.