Support
Bulletins & Updates
- CVE-2025-4009 Bulletin -
- CVE-2025-4009 Vulnerability Advisory
- Spring4Shell Bulletin -
- Spring4Shell Vulnerability Advisory
- Log4j Bulletin -
- Log4j Vulnerability Advisory
- 5600MSC / 5601MSC / 5700MSC -
- GPSD Bug Advisory
- 5600MSC / 5601MSC / 5700MSC -
- WNRO Notice
- 5601MSC -
- 5601MSC Firmware Advisory
- 5600MSC -
- 5600MSC Firmware Advisory
Support Links
- Global Hardware Warranty
- Global DreamCatcher™ Hardware Warranty
- Global Repair Policy
- Service Level Agreement (SLA) & evTOC Program
- Evertz End User License Agreement (EULA)
- Secure Documents Login
- Discontinued Product List
- List of Patents
- Cyber Security Inquiries - please contact cybersecurity@evertz.com
Evertz Support Offices
Select Area
Americas
-
Corporate HQ - Canada
5292 John Lucas Dr, Burlington, Ontario, Canada, L7L 5Z9
Customer Support
- Hours: 8:30am - 6:00pm EST
- Service Line:
+1 905-335-7570 - Email: [email protected]
- Emergency After Hours:
+1 905-407-7570
-
Los Angeles
2020 N. Lincoln St., Burbank, CA 91504
Customer Support
- Hours: 9:00am - 5:00pm PST
- Service Line:
+1 818-558-3910 - Email: [email protected]
- Emergency After Hours:
+1 905-407-7570
Asia Pacific
-
India
Regus Business Centre, Manyata Embassy Business Park, ground floor, E1 Block, Beech Building, 560045, Bangalore
Customer Support
- Hours: 8:30am - 5:00pm IST
- Service Line:
+91 11-4174-8889 - Email: [email protected]
- Emergency After Hours:
+1 905-335-7570
-
Hong Kong
Unit 1618, Tower One, Metroplaza, 223 Hing Fong Road, Kwai Fong, New Territories
Customer Support
- Hours: 9:00am - 6:00pm HKT
- Service Line:
+852 2850-7892 - Email: [email protected]
- Emergency After Hours:
+1 905-335-7570
-
Australia & New Zealand
Customer Support
- Hours: 9:00am - 5:00pm EST
- Service Line:
+61 431-290-409 - Email: [email protected]
- Emergency After Hours:
+1 905-335-7570
Europe / UK
-
United Kingdom
260 Wharfedale Road, Winnersh Triangle, Reading RG41 5TP
Customer Support
- Hours: 9:00am - 5:30pm GMT
- Service Line:
+44 (0)118-921-6888 - Email: [email protected]
- Emergency After Hours:
+44 (0)7714-102-629
-
Germany & Austria
EVERTZ @SpaceNet, Jospeh-Dollinger-Bogen 14, 80807 Munich
Customer Support
- Hours: 9:00am - 6:00pm CET
- Service Line:
+49 (0)89-2155-2388-2 - Email: [email protected]
- Emergency After Hours:
+44 (0)7714-102-629
-
Southeast Europe
Customer Support
- Hours: 9:00am - 5:30pm GMT
- Service Line:
+44 (0)118-921-6888 - Email: [email protected]
- Emergency After Hours:
+44 (0)7714-102-629
Middle East
-
Dubai (Evertz MEA FZ-LLC)
Office 17, Al Mamzar Center, Hor Al Anz, 79H3+XC, Dubai, UAE
Customer Support
- Hours: 9:00am - 5:00pm GST
- Service Line:
+971 4-258-8591 - Email: [email protected]
- Emergency After Hours: