Do You Have a Pulse on the Health of Your System?
Evertz understands content providers and broadcasters face many challenges as technology evolves and audience behaviors drive new demands, leaving little time and resourcing to address the underlying infrastructure of your facility.
The Evertz Service Level Agreement (SLA) and evTOC Program assist customers in monitoring the overall health of their infrastructure, allowing them to focus on reaching customers and monetizing their network.
Why Should You Consider an Evertz SLA Maintenance Package?
Efficiencies in distributing content to multiple platforms can lead to system consolidation. When a critical device fails it can quickly become a catastrophic event for your entire operations.
It's the second or third failure that takes you off the air… because the first went unnoticed.
Benefits of an Evertz SLA Maintenance Package
- Ensures the health of your equipment and performance of your facility
- Prevents expensive lost media revenues in the event of a catastrophic failure
- Transparency and knowledge on what is happening inside your system
Primary Components of an Evertz SLA
SLA offers levels of proactive and preventative maintenance package to meet the unique requirements of each customer.
Some components offered:
- 24 / 7 / 365 access to system knowledgeable staff
- Guaranteed response times
- Client-accessible JIRA® dashboard for transparent service logging and KPI report generation
- On-site or remote system audit, workflow review and assessment
- Regular system diagnostics checks
- Analyze and recommend updates to device firmware
- Recurring meetings to review open status items
- Assistance with "End of Life" (EOL) product transitioning
- SLA Project Oversight services for system modifications ad expansions
Our goal is to restore and inform you of a problem before you are aware of it.
How Does an Evertz SLA Maintenance Package Work?
Once you choose to invest in an Evertz SLA maintenance package for your system, evTOC staff will complete a one-time initial setup.
Initial Setup
- Integrate customer's system to shared or dedicated evTOC lab resources
- Connect and configure a client-owned inSITE-HW to aggregate system metrics, perform diagnostics, provide health checks and alert evTOC of system issues
- Connect a client-owned terminal for secure remote access to Evertz systems via SecureLink VPN (Client can use the same VPN subscription to monitor system at any time)
Services that can be added to SLA maintenance package:
- Active "Critical Spare Pool" program that includes shipping within 24 hours notice
- Customized training programs (on-site or remote) tailored to client specific systems
- Dedicated on-site staffing
- Repair Fees
- Extended Hardware Warranty
- Software License Renewal
- Software Upgrades
Diagnostics and System Health Reports
Receive personalized reports on your system.
The key benefit for any SLA Client that invests in a maintenance package is receiving regular diagnostic and system health reports that allow clients to stay updated on the status and health of their hardware, software and system as a whole.
Contact Evertz
To discover and learn more about Evertz' Service Level Agreement and evTOC Program, contact us.